Shipping policy

Effective Date: 16 July 2026

Introduction

This Shipping Policy explains how the Golden Glassworks Bullseye Glass Procurement Program manages international freight, Australian distribution, customer collection and delivery.

Unlike a traditional online retailer, Golden Glassworks does not generally hold Bullseye Glass products as standing inventory.

Products are purchased specifically for each procurement round, imported into Australia as a consolidated shipment, then distributed to participating customers.

Because every procurement round is different, shipping arrangements, freight costs and delivery methods may vary from one shipment to the next.

Our goal is always to deliver your order using the safest, simplest and most economical distribution method available.

How the Procurement Process Works

The Bullseye Glass Procurement Program follows a simple process:

Procurement Round Opens
↓
Customer Order Submitted
↓
Invoice 1
(Glass & Procurement)
↓
Golden Glassworks places
the consolidated Bullseye order
↓
Bullseye prepares shipment
↓
International freight
to Australia
↓
Freight costs confirmed
↓
Invoice 2
(Freight & Distribution)
↓
Shipment arrives
↓
Collection or Delivery

Procurement Orders

Every procurement round combines orders from multiple participating customers into a single international shipment.

This approach helps reduce administration and share freight costs across participating customers.

Because products are ordered specifically for each procurement round, they are generally not available for immediate dispatch.

Two-Stage Billing

The procurement program operates using two separate invoices.

Invoice One – Glass

The first invoice includes:

Bullseye Glass products
Procurement Fee
GST where applicable

Payment of the first invoice confirms your participation in that procurement round.

Golden Glassworks cannot include unpaid customer orders in the consolidated Bullseye purchase.

Invoice Two – Freight & Distribution

The second invoice covers the logistics associated with importing and distributing the consolidated shipment.

This may include:

international freight
packing and crating
cargo insurance (where applicable)
customs clearance
port handling
biosecurity charges
Australian freight
delivery costs
collection-point handling
other logistics costs directly related to the shipment

The freight invoice is normally issued once the final logistics costs have been confirmed.

Goods cannot be released for delivery or collection until the freight invoice has been paid in full, unless Golden Glassworks agrees otherwise in writing.

Why Freight Is Billed Separately

International freight cannot usually be calculated accurately when customer glass orders are placed.

Final freight costs depend on many factors including:

total shipment size
shipment weight
crate configuration
packing requirements
freight rates
customs and port charges
Australian transport requirements
customer destinations

Rather than estimating these costs months in advance, Golden Glassworks invoices freight once the relevant information has been confirmed.

This approach provides greater transparency and ensures freight costs are allocated fairly across participating customers.

Freight Allocation

Freight costs are shared between participating customers.

Golden Glassworks allocates freight using a reasonable methodology based on the shipment.

Factors may include:

shipment weight
glass sheet area
crate allocation
package dimensions
destination
delivery requirements
product type

Different Bullseye product forms (such as sheet glass, frit, billets, rods or stringers) may require different allocation methods because they occupy different space and require different packing arrangements.

Delivery and Collection

Depending on the procurement round, orders may be:

delivered directly to the customer;
delivered to a nominated address;
delivered to an approved collection point; or
collected directly from Golden Glassworks or another nominated location.

Golden Glassworks will advise customers of the available delivery or collection options for each procurement round.

Collection

Customers will be notified when their order is ready.

Customers should collect their order as soon as reasonably practicable after receiving notification.

If you cannot collect your order within a reasonable period, please contact Golden Glassworks as soon as possible so alternative arrangements can be discussed.

Where goods remain uncollected for an extended period, reasonable storage or handling charges may apply.

Delivery

Customers choosing direct delivery are responsible for providing accurate delivery information.

Please ensure:

delivery addresses are correct;
contact information is current;
suitable access is available for the delivery vehicle; and
someone is available where required to receive the shipment.

Additional charges arising from incorrect addresses, failed deliveries or customer-requested delivery changes may be payable.

Shipping Times

International procurement involves many organisations including:

Bullseye Glass Co.
freight forwarders
shipping carriers
customs authorities
biosecurity authorities
Australian transport providers

Because of this, delivery dates are estimates only.

Occasionally delays occur due to circumstances outside the control of Golden Glassworks.

These may include:

supplier production delays;
vessel scheduling;
port congestion;
customs inspections;
biosecurity inspections;
weather events;
industrial action;
transport delays; or
other unforeseen events.

Where practical, Golden Glassworks will keep customers informed of significant shipment updates.

Receiving Your Order

Please inspect your order as soon as reasonably practicable after delivery or collection.

If possible:

inspect packaging before opening;
check quantities;
confirm product codes;
inspect the glass for visible damage.

Prompt inspection allows any issues to be investigated while shipping documentation and packaging are still available.

Damaged or Missing Goods

Bullseye Glass products are packed using commercial export packaging and are generally well protected during transport.

Despite this, glass is a fragile material and damage may occasionally occur during handling or transport.

If your order is damaged, incomplete or incorrect, please contact Golden Glassworks as soon as reasonably possible.

When reporting an issue, please include:

your name;
invoice or order number;
affected product codes;
clear photographs of the damaged product;
photographs of the packaging;
photographs of any shipment labels;
a brief description of the issue.

Please retain the packaging until the matter has been assessed where reasonably practical.

Golden Glassworks will investigate the matter with the relevant supplier, freight provider or other parties involved and work towards an appropriate resolution.

Cargo Insurance

Golden Glassworks may arrange cargo or transit insurance for procurement shipments where appropriate.

The availability, scope and terms of any insurance may vary between procurement rounds.

Where insurance applies, claims remain subject to the terms and conditions of the relevant insurance policy.

The existence of insurance does not remove the requirement for customers to inspect goods promptly and report damage as soon as reasonably practicable.

Customer Responsibilities

Customers participating in the procurement program agree to:

provide accurate delivery information;
monitor procurement updates and invoices;
pay freight invoices before collection or delivery;
inspect goods promptly;
report damaged or missing goods without unnecessary delay;
provide photographs and other information reasonably requested during an investigation; and
collect goods within a reasonable time after notification.

Changes to This Policy

As the procurement program develops, Golden Glassworks may update this Shipping Policy to reflect changes to freight providers, delivery methods, collection arrangements or operational processes.

The latest version will always be published on the Golden Glassworks website.

Contact Information

Golden Glassworks Pty Ltd
ACN 677 213 473

Website
www.goldenglassworks.com

General Enquiries
hello@goldenglassworks.com

Bullseye Glass Procurement
bullseye@goldenglassworks.com

Postal Address
PO Box 291
EDGECLIFF NSW 2027
Australia